General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Guatemala to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

In Guatemala, all shipments containing food, drugs, cosmetics, or any product for human consumption are held in customs and are subject to physical inspections and specific requirements, such as permits and customs declaration forms. These procedures can be carried out by a DHL broker or the consignees' broker, depending on your request. If you agree to proceed with a DHL broker, you should provide DHL with an image of your personal ID and RTU (Guatemalan Tax ID) in order to execute any required procedures successfully once the order has arrived in Guatemala.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• UPS: For shipping related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 502 2421 6000.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 502 2379 1111.
• FedEx: For shipping-related inquiries, please contact FedEx at https://www.fedex.com/en-gt/home.html.

Contact Us

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