General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Per government regulations, Overseas businesses are required to collect VAT on low-value goods under 135 GBP supplied to customers in the United Kingdom. VAT has been included in the product price and will be paid directly to Her Majesty's Revenue and Customs (HMRC).

For information about customs, import duties, etc., visit: HM Revenue & Customs, Taxation and Customs Union.

Shipping

All iHerb orders are shipped from our US warehouses to your country by Air Freight. 

The Estimated Delivery Date range provided by iHerb reflects the expected timeframe for standard deliveries. However, some orders may be subject to longer transit times due to air freight delays, Customs holds, or any other unforeseen complications outside of iHerb's control.

• Global Air: All duties, taxes, and import fees are pre-collected at checkout to expedite customs clearance; no further payments are required upon delivery.
  • Please note: When selecting Global Air, iHerb automatically chooses the quickest, most cost-effective shipping carrier available. (Shipping carriers available with this service: Evri or Amazon Shipping)
  • Evri: For shipping-related inquiries, please contact Evri's Customer Service at 0330 333 6556.
  • Amazon Shipping: For shipping-related inquiries, please contact Amazon's Customer Service via their Contact Us page.
• DHL Express: All duties, taxes, and import fees are pre-collected at checkout to expedite the customs clearance process; no further payments are required upon delivery.
  • For shipping-related inquiries, please contact DHL Express's Customer Service at 44 844 248 0844.
• FedEx: For shipping-related inquiries, please contact FedEx's call center at 03456 07 08 09

Restrictions

At iHerb, we respect the rules and regulations of British government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Great Britain: 7-Keto DHEA (7-Keto Dehyfroepiandrosteron), DHEA (Dehydroepiandrosterone), Hoodia, Kava Kava (Piper methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Pregnenolone (P5), Whey Protein, Yohimbe (Yohimbine), meat and milk products, and quantities larger than 2kg of powdered infant milk or infant food, Ghee, Medicaments, Organic products.

Contact Us

Click here to get connected with iHerb's customer service.