General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: The State Customs Committee

Duties and Taxes will be assessed by Customs when the order parameters exceed tax free limit: Tax free limit: EUR 22 / up to 10 kg per parcel

iHerb will not be liable for packages held or confiscated by customs.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. DDP (Delivered Duties Paid) service is now available for shipments to Belarus. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

• Pony Express Delivery: Order will be delivered to the door of consignee’s. For shipping related inquiries regarding Pony Express orders, please contact the Pony Express Customer Service at http://ponyexpress.by/support/servisy-samoobsluzhivaniya/feedback/ or by phone +375 29 101 42 42.
• Pony Express Tracking: Your tracking number is the same as your order number, with a -0 at the end (ex. XXXXXXXX-0). Orders can be tracked on Pony Express site http://ponyexpress.by/support/servisy-samoobsluzhivaniya/track/ or by phone +375 29 101 42 42.

Please Note

Due to a Belarusian governmental requirement, Belarus Customs or the delivery company may contact you over the phone or via email to ask you to provide your passport data.

Contact Us

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