General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Federal Ministry of Finance, Taxation and Customs Union

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

Starting July 1st 2021, the EU ended the low-value consignment relief for shipments equal to or less than €22 for goods to the EU from outside the EU based on arrival date. From July 1st 2021, based on the order date, iHerb is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.

• Austria Post: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding Austria Post orders, please contact the Austria Post Customer Service at +43 800 010 100

• DPD: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding DPD orders, please call: 0121 275 0500 for in country customer service.

Restrictions

At iHerb, we respect the rules and regulations of Austrian government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Austria: Fish oil, GABA (Gamma Aminobutyric Acid), Melatonin (N-acetyl-5-methoxy tryptamine), meat and milk products, and quantities larger than 2kg of powdered infant milk or infant food.

Contact Us

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